Refund policy
Trending Boutique LA Return & Refund Policy
We want you to love your purchase! Please carefully review our return policy before submitting a return request.
RETURNS: Trending Boutique LA accepts returns only. We do not offer exchanges.
To request a return, please email trendingboutiquela@gmail.com within 3 days of the date your order is marked delivered. Please include your order number and the item(s) you would like to return.
All returns must be approved before being shipped back to us. Items returned without prior approval may not be accepted.
To be eligible for a return, merchandise must be:
- Unworn and unused
- Unwashed and unaltered
- In its original condition and packaging, with tags if applicable
- Free of stains, makeup, deodorant, odors, pet hair, or other signs of wear
Items that do not meet these requirements may be denied a refund.
RETURN SHIPPING
Customers are responsible for all return shipping costs.
Once your return has been approved, the return package must be shipped within 2 business days of receiving your return approval email.
You must email us the return tracking number within this timeframe. If we do not receive confirmation that the return was shipped within 2 business days, the return authorization may be canceled and the item may no longer be eligible for return.
Unauthorized or Late Returns: Returns sent without prior approval, without providing required tracking information, or outside the approved return timeframe may be refused and returned to sender. Trending Boutique LA is not responsible for additional shipping costs associated with unauthorized or late returns.
We strongly recommend using a trackable shipping service. Trending Boutique LA is not responsible for return packages lost or damaged while being shipped back to us.
Original shipping charges and return shipping costs are non-refundable.
NO EXCHANGES
We do not offer direct exchanges.
If you would like a different size, style, or item, you may return your eligible item according to our return policy and place a new order for the item you would like.
We cannot guarantee that another size or style will remain available while your return is being processed.
REFUNDS
Once we receive and inspect your return, we will notify you whether your return has been approved.
If approved, your refund will be issued to your original payment method for the eligible merchandise amount. Original shipping charges are non-refundable.
Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.
FINAL SALE ITEMS
ALL SALE ITEMS ARE FINAL SALE.
Clearance items and merchandise purchased during promotional sales or marked Final Sale are not eligible for return, exchange, or refund.
Please review sizing and product information carefully before purchasing a Final Sale item.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, please contact trendingboutiquela@gmail.com as soon as possible and include your order number, a description of the issue, and clear photos of the item.
We will review the issue and work with you on an appropriate resolution.
Normal wear and tear, improper washing/drying, or damage caused after the item has been worn, washed, altered, or otherwise used is not considered a manufacturing defect.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address at checkout.
Trending Boutique LA is not responsible for packages that are returned by the shipping carrier because of an incorrect or incomplete address, missing apartment/unit/space number, insufficient address, or another address-related delivery issue resulting from the shipping information provided with the order.
If your package is returned to Trending Boutique LA for an address-related issue, we will contact you once the package has been received.
Customers are responsible for the cost of reshipping the order when a package is returned because of incorrect or incomplete shipping information provided at checkout.
We will ask you to confirm your complete shipping address before the order is shipped again. Original shipping charges are non-refundable.
UNCLAIMED OR REFUSED PACKAGES
Packages returned to Trending Boutique LA because they were refused, unclaimed, or not picked up from the carrier will be handled once they are received back by us.
Additional shipping charges may apply if you request that the package be shipped again.
Original shipping charges are non-refundable.
LOST, STOLEN OR DELIVERED PACKAGES
All orders are shipped with tracking information.
If your tracking information shows Delivered but you cannot locate your package, please check the delivery area, mailbox, household members, neighbors when appropriate, and contact the shipping carrier or your local post office.
Trending Boutique LA will do our best to assist by providing available tracking and shipping information.
Trending Boutique LA is not responsible for packages lost or stolen after confirmed delivery to the shipping address provided at checkout, except where otherwise required by law.
RESERVED RIGHTS REGARDING RETURNS
Trending Boutique LA reserves the right, to the extent permitted by applicable law, to limit or refuse returns that do not comply with this policy, including returns involving:
- Items that have been worn, washed, altered, damaged, or used
- Items with stains, odors, makeup, deodorant, pet hair, or other signs of wear
- Missing merchandise or packaging
- Suspected fraudulent activity
- Excessive or irregular return activity
- Suspected “wardrobing” or purchasing merchandise for temporary use and then attempting to return it
Nothing in this policy limits any rights or remedies available to customers under applicable law.
QUESTIONS?
If you have any questions regarding an order or return, please contact: Trending Boutique LA trendingboutiquela@gmail.com
Please include your order number in your email so we can assist you as quickly as possible.